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<div style="background-color:#E8E8E8; margin:0px; padding:55px 20px 40px 20px; font-family:Open Sans, Helvetica, sans-serif; font-size:12px; color:#535353;"><div style="text-align:center; font-size:24px; font-weight:bold; color:#535353;">Ticket Response</div>
<div style="border-radius: 5px 5px 5px 5px; padding:20px; margin-top:45px; background-color:#FFFFFF; font-family:Open Sans, Helvetica, sans-serif; font-size:13px;"><p>A new response has been added to Ticket #{TICKET_CODE}<br><br> Ticket : #{TICKET_CODE} <br>Status : {TICKET_STATUS} <br><br></p>
To see the response and post additional comments, click on the link below.<br><br>         <big><b><a href="{TICKET_LINK}">View Reply</a> </b></big><br><br>          Note: Do not reply to this email as this email is not monitored.<br><br>     Regards<br>The {SITE_NAME} Team<br></div>
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